When is the last time your association conducted a satisfaction survey of your owners and residents?
You will find a number of helpful example questions below, but it is also important to implement some best practices before disseminating a survey. Consider the following questions:
WHAT is the purpose of the survey?
If any questions relate to specific outcomes, is the Board prepared to take action and respect the majority opinion of members (owners)?
WHO is the intended audience? Consider: 1) respondents and 2) persons who view results
WHAT tool will be used to administer the survey?
HOW will the survey be disseminated?
HOW long will respondents have to complete the survey?
WHO will compile survey results?
HOW long will it take to compile results and how will those results be disseminated?
Are all questions and multiple-choice answers constructed objectively?
Do any questions or multiple-choice answers imply a bias?
Do any questions collect personally identifiable information? If so: