As defined by Oxford Languages, ethics are moral principles that govern a person's behavior or the conducting of an activity.

Myriad courtrooms, board rooms, congressional settings,  and online forums what seems like a never-ending string of ethical quandaries.  Non-profit common interest communities governed by volunteers are certainly not immune.  It's important to remember that requirements established by law (federal, state or local) and/or by an organization's governing documents usually fail to identify strict ethical boundaries and often lack specific consequences for ethical blunders.  Furthermore, ethical compliance requires accountability and accountability requires human beings to confront one another about their actions and/or lack of action and execution.  A code of ethics is only as good as the people governing your organization.  Even clear violations of law must be enforced by someoneMisconduct by volunteer directors is sometimes resolved only by  lack of re-election or by a removal vote of the members (owners).

Many volunteer board members seem content to conduct business according to their own flexible ideas of what's right and wrong instead of abiding by statutes, governing documents and ethical codes.  That kind of "situational rationalization" often creates serious challenges whereby attempts to to perform due diligence, adhere to statutes, governing documents and ethical standards gets labeled as "difficult," "meddling" and/or "micro-managing" and flagged as its own behavior to avoid (reference article after article).   Taking appropriate action is incredibly challenging when an organization fails to acknowledge, confront and correct unethical behavior.  Subscribing to ethics as a volunteer Board member requires rigorous honesty.  That means telling the truth even when it's easier to do nothing, withhold information, or fabricate a convenient, crowd-pleasing narrative.

Doing what's right is not always popular and doing what's popular is not always right. - Anonymous

Follow your North Star by Steve Spanier discusses several requirements from CA's Davis-Sterling Act, but delivers a fantastic lens with which to consider ethical conduct.  Here's an excerpt:

...a board member's North Star is found in the answer to a simple question: "What is best for the community?"

If board members focus on that, their jobs become relatively straightforward.  They don't make decisions based on their own personal interests or the interests of their friends or neighbors.  They don't make decisions based on what's least likely to create conflict or controversy.  They don't make decisions based on what's expedient or easy...

Leading with consistency, empathy, honesty, integrity, reason and transparency (open meetings, access to records, satisfaction surveys, etc.) proactively builds a healthy community.  Ethical behavior also supports inclusion, equality and nondiscrimination.  Great leaders find ways to actively include all homeowners in their community.


In addition to incorporating a Code of Ethics and Oath of Office into your Bylaws (examples below), Bylaws Words of Wisdom contains several helpful passages reinforcing appropriate behavior.  Need help with your association?  Read  What to Do: When Things Go Askew.



The Board of Directors may, from time to time, appoint Directors to act as liaisons to the Managing Agent, committees, special projects and other endeavors of the Association.  Any Director who acts as a liaison for the Board shall be appointed to do so by action of the Board and shall perform his or her duties in an impartial manner to convey the decisions and opinions of the Board.  Board Liaisons shall not act unilaterally to exercise powers reserved to the Board except where the exercise of those powers conveys the decisions of the Board, or has been specifically delegated to them by Board resolution.

DUTY OF CARE (view Duty of Care Page)

To the extent required by RCW 64.90.410, and subject to all limitations now or hereafter included as part of that statute, in the performance of their duties, members of the Board of Directors must exercise the degree of care and loyalty to the association required of an officer or director of a corporation organized, are subject to the conflict of interest rules governing directors and officers, and are entitled to the immunities from liability available to officers and directors under chapter RCW 24.06.  No Director, whether acting alone or in concert with others, shall act to discharge the powers and authority of the Board in any manner inconsistent with the Association’s governing documents and/or any applicable governmental mandates.


All Association volunteers must be in good standing to be elected or appointed and must maintain good standing to remain in their positions.  A Board Member or Committee Member is not eligible for election or appointment and shall be deemed to have resigned from their position immediately if the member: 

Code of Ethics + Oath of Office

What you need to know about adopting a Code of Ethics and Oath of Office:

MODEL Oath of Office

Community Manager Ethics

While there IS an ethics complaint process, only 22 community association managers (CAMs) have had their designations revoked or been censured in all of timeCAMs, management companies and associations simply "move on" because changing relationships is easier than enduring the gauntlet of an ethics inquiry.  The opacity of this industry allows bad actors to continue playing as if nothing ever happened: new clients are none the wiser.  Given that 0.25% of actively licensed attorneys are disciplined every year, one might imagine that a similar sample size of CAMs might be sanctioned by their respective accrediting bodies.  If that were the case, 20 to 30 CAMs would be sanctioned every year (more than then all-time list).

CAI and CAMICB (controlled by CAI) are the only organizations that offer "professional designations" for community managers and management companies.  Did you know those organizations publish a Professional Manager Code of Ethics and Standards of Professional Conduct?  Here's an excerpt.  Community association managers shall:

CMCA's shall:

Ethics Best Practices