Selecting a management company is a critical step that many CICs repeat at least once every 5 years, yet many CICs approach management transitions without a clear plan. While it is not entirely unreasonable to rely on the outgoing and incoming management companies to sort out their transition, that approach fails the reality of almost all material changes: some things fall apart and it takes time to pick up the pieces.
Read Great Expectations: What to Expect from your Management Company to learn more about preparing for a management company transition and general management services expectations.
The Management Evaluation Toolkit includes four resources:
You pay for what you get is meaningless if you don't understand what you're paying for, nor what you're actually getting.
FOOD FOR THOUGHT
Consider this excerpt from the Condo Law Handbook (page 105):
...I have also counseled many clients who were unhappy with their manager’s performance that they can, and should, change managers or management companies to get better performance, but they have been unwilling to consider a change, and were unwilling to even express their dissatisfaction with the manger because of concerns that a change would cost more money, or would be disruptive to the community. Even if you don’t want to change managers, providing constructive feedback to your manager, or asking them to modify their conduct to better meet your needs, should be a routine part of the relationship between a Board and its manager.
Need some practical advice to understand a project?
Want a jump start to reinvigorate your governing documents?
Interested in gauging owner and resident satisfaction or increasing engagement?
Does service delivery from your management company meet all your expectations?