Bringing HR into focus is easier said than done. Many common interest communities are large enough to have a regular on-site human presence. Whether your CIC staffs on weekdays, weekends, holidays or 24/7, human resource management becomes a necessity. While HR management varies by degrees, but there are certain universal expectations such as compensation for work. While that sounds simple, many intertwined components are required to create a cohesive system that allows for hiring, training, scheduling, compensation, communication and termination.
Below you'll find an example HR Policy and HR Handbook to help you bring clarity to an otherwise fuzzy picture. Please also review the 2022 CIC Staffing Survey, 2021 compensation survey and these CAM / Management surveys to learn more about pay rates, annual compensation adjustments and bonus structures. Among other points, surveys reveal that bonuses are typically provided (through a voluntary collection or operating budget line-item) to workers who are considered regular staff members.
Resource Links
Human Resources Quick Reference
| Who | Employed By | Type | HR Policy | Bonus | Comments |
|---|---|---|---|---|---|
| Concierge | Association or Third Party | Full or Part-Time | Association Policy | Typical from Association | View 2021 Compensation Survey |
| Custodial Staff | Association or Third Party | Full or Part-Time | Association Policy | Typical from Association |
|
| Building / Fac. Mgr | Association or Third Party | Full or Part-Time | Association Policy | Typical from Association | View 2021 Compensation Survey |
| Community Assoc. Mgr. - Single Association | Association or Third Party | Full Time | Association Policy | Typical from Association | CAMs that work on-site full time at a single property may often function as a GM and are likely treated as "regular staff." Consulants, contractors and vendors are typically employed by or own and operate a third-party company. |
| Community Assoc. Mgr. - Portfolio Management | Third Party | Per Mgmt. Contract | Third Party Policy | Typical from Third-Party Employer | CAMs that work on-site full time at a single property may often function as a GM and are likely treated as "regular staff." Consulants, contractors and vendors are typically employed by or own and operate a third-party company. |
| Consultants, Contractors & Vendors | Third Party | As Needed | Third Party Policy | Typical from Third-Party Employer | CAMs that work on-site full time at a single property may often function as a GM and are likely treated as "regular staff." Consulants, contractors and vendors are typically employed by or own and operate a third-party company. |
HR RESOURCE LINKS
EXAMPLE HR POLICY
EXAMPLE Employee Handbook
