What owners in six states have taken to a regulator or ombudsman, drawn from each agency’s published reports and records.
All Six States
Across the States
States count complainants, complaints filed, formal complaints or written inquiries, so each state is compared with its own past, never with another state’s totals.
Fiscal and report years are labeled by the year they end.
First Reported Year = 100
How Complaint Volume Has Moved Over Time Across Six States
Each state's first published count = 100. Select a state to isolate it, or a point for details.Tap a point for details.
Colorado
2018 = 100 · 349 complainants
South Carolina
2018 = 100 · 89 complaints filed
Florida
2009 = 100 · 2,344 condominium complaints
Virginia
2011 = 100 · 278 complaints including NFADs
Delaware
2016 = 100 · 87 formal complaints
Illinois
2018 = 100 · 140 written inquiries
Chart Data and Notes
Index = reported count ÷ first published count × 100; an index of 200 means twice that state's starting count. Years are labelled by the year the reporting period ends. A hollow point on a dotted bridge marks a year with no data; select it for details. South Carolina's 2018 count covers June–December only, the first year collection resumed. Counts in every state can shift with program and reporting changes. Values are rounded to one decimal for display only. Florida's years end June 30. Virginia's report years end October 31; its line breaks before 2021 because its time-share scope changed. Delaware's complaint definitions change over time. Illinois counts written inquiries; its report windows overlap and its first window is longer than one year.
The Delaware 2017 count is unavailable in the supplied extraction; its report was not extracted. Illinois has no published 2023 count in the supplied data. Neither gap is treated as zero; the dotted bridge only joins the neighbouring years and carries no value. No values are extended beyond a state's last available period.
Colorado
complainants; 2018 count 349 = 100
Period
Count
Index
2018
349
100.0
2019
336
96.3
2020
356
102.0
2021
193
55.3
2022
328
94.0
2023
327
93.7
2024
300
86.0
2025
364
104.3
South Carolina
complaints filed; 2018 count 89 = 100
Period
Count
Index
2018
89
100.02018 covers June-December only (six months)
2019
192
215.7
2020
192
215.7
2021
263
295.5
2022
276
310.1
2023
365
410.1
2024
434
487.6
2025
452
507.9
Florida
condominium complaints; 2009 count 2,344 = 100
Period
Count
Index
2008-09
2,344
100.0
2009-10
2,249
95.9
2010-11
1,880
80.2
2011-12
1,934
82.5
2012-13
1,802
76.9
2013-14
1,850
78.9
2014-15
1,963
83.7
2015-16
1,870
79.8
2016-17
1,986
84.7
2017-18
2,196
93.7
2018-19
1,928
82.3
2019-20
1,589
67.8
2020-21
1,464
62.5
2021-22
1,598
68.2
2022-23
2,383
101.7
2023-24
2,678
114.2
Virginia
complaints including NFADs; 2011 count 278 = 100
Period
Count
Index
2010-11
278
100.0
2011-12
311
111.9
2012-13
268
96.4
2013-14
235
84.5
2014-15
182
65.5
2015-16
182
65.5
2016-17
207
74.5
2017-18
224
80.6
2018-19
197
70.9
2019-20
190
68.3
2020-21
214
77.0
2021-22
173
62.2
2022-23
219
78.8
2023-24
171
61.5
2024-25
310
111.5
Delaware
formal complaints; 2016 count 87 = 100
Period
Count
Index
2016
87
100.0
2017
No data
—
2018
170
195.4
2019
114
131.0
2020
56
64.4
2021
57
65.5
2022
50
57.5
2023
77
88.5
2024
84
96.6
Illinois
written inquiries; 2018 count 140 = 100
Period
Count
Index
2017-18
140
100.0
2018-19
150
107.1
2019-20
231
165.0
2020-21
242
172.9
2021-22
313
223.6
2023
No data
—
2023-24
484
345.7
2024-25
406
290.0
2025-26
378
270.0
Change From Previous Reported Year
How Complaint Volume Changed Year Over Year
Percent change within each state's own series. The first year and years after a gap have no comparison. Different complaint definitions still apply.
Colorado
South Carolina
Florida
Virginia
Delaware
Illinois
Change From Previous Reported Year
Colorado
2019–2025 · complainants
South Carolina
2019–2025 · complaints filed
Florida
2010–2024 · condominium complaints
Virginia
2012–2025 · complaints including NFADs
Delaware
2019–2024 · formal complaints
Illinois
2019–2026 · written inquiries
Lines start when two consecutive reported years exist. Delaware 2017 and Illinois 2023 have no values. Virginia's 2021 definition change breaks its comparison.
Chart Data and Notes
Change = (current reported count ÷ preceding calendar/report year count − 1) × 100. Values are rounded to one decimal only for display. A missing year, a changed Virginia scope, and the first year produce no change point; no counts are filled in.
2018 covers June-December only (six months) for South Carolina, so its 2019 increase reflects a partial baseline. Illinois report windows overlap; its first period exceeds a year. The states count different things, so slopes compare within each state only.
Colorado
Year Ending
Reported Count
Prior Count
Change
2019
336
349
-3.7%
2020
356
336
+6.0%
2021
193
356
-45.8%
2022
328
193
+69.9%
2023
327
328
-0.3%
2024
300
327
-8.3%
2025
364
300
+21.3%
South Carolina
Year Ending
Reported Count
Prior Count
Change
2019
192
89
+115.7%
2020
192
192
+0.0%
2021
263
192
+37.0%
2022
276
263
+4.9%
2023
365
276
+32.2%
2024
434
365
+18.9%
2025
452
434
+4.1%
Florida
Year Ending
Reported Count
Prior Count
Change
2010
2,249
2,344
-4.1%
2011
1,880
2,249
-16.4%
2012
1,934
1,880
+2.9%
2013
1,802
1,934
-6.8%
2014
1,850
1,802
+2.7%
2015
1,963
1,850
+6.1%
2016
1,870
1,963
-4.7%
2017
1,986
1,870
+6.2%
2018
2,196
1,986
+10.6%
2019
1,928
2,196
-12.2%
2020
1,589
1,928
-17.6%
2021
1,464
1,589
-7.9%
2022
1,598
1,464
+9.2%
2023
2,383
1,598
+49.1%
2024
2,678
2,383
+12.4%
Virginia
Year Ending
Reported Count
Prior Count
Change
2012
311
278
+11.9%
2013
268
311
-13.8%
2014
235
268
-12.3%
2015
182
235
-22.6%
2016
182
182
+0.0%
2017
207
182
+13.7%
2018
224
207
+8.2%
2019
197
224
-12.1%
2020
190
197
-3.6%
2022
173
214
-19.2%
2023
219
173
+26.6%
2024
171
219
-21.9%
2025
310
171
+81.3%
Delaware
Year Ending
Reported Count
Prior Count
Change
2019
114
170
-32.9%
2020
56
114
-50.9%
2021
57
56
+1.8%
2022
50
57
-12.3%
2023
77
50
+54.0%
2024
84
77
+9.1%
Illinois
Year Ending
Reported Count
Prior Count
Change
2019
150
140
+7.1%
2020
231
150
+54.0%
2021
242
231
+4.8%
2022
313
242
+29.3%
2025
406
484
-16.1%
2026
378
406
-6.9%
Total Complaints Filed, 2009–2026
Florida (2009–2024)31,714
Virginia (2011–2025)3,361
Colorado (2018–2025)2,553
Illinois (2018–2026)2,344
South Carolina (2018–2025)2,263
Delaware (2016–2024)695
Chart Data and Notes
Each bar sums every published count in the state's series for the years shown. Units differ: Colorado counts complainants, South Carolina complaints filed, Florida condominium complaints, Virginia complaints including NFADs, Delaware formal complaints and Illinois written inquiries. Florida's fiscal and Virginia's report years end mid-year; Illinois report windows overlap by about two months, so its total counts some months twice. Delaware 2017 and Illinois 2023 have no published count and add nothing. Spans differ, so a longer series has a larger total.
Illinois, written inquiries, index 164 with 2020 as 100: 2020 231, 2021 242, 2022 313, 2023 Not Published, 2024 484, 2025 406, 2026 378.231484378
202020212022202420252026
Chart Data and Notes
Each state indexed to its own first year at or after 2019. Endpoints show the reported counts. Florida fiscal years end June 30; Virginia report years end October 31; Illinois values follow Ombudsperson report years.
Illinois 2023 has no published value: no report for that year was found. Delaware’s 2020 and 2021 counts fall in the pandemic years. South Carolina 2018 starts in June.
Colorado:Complainants2019 = 100
South Carolina:Complaints Filed2019 = 100
Florida:Condominium Complaints2020 = 100
Virginia:Complaints Filed2020 = 100
Delaware:Formal Complaints2019 = 100
Illinois:Written Inquiries2020 = 100
Common CIC Owner Concerns
Each row has its own scale · Florida fiscal years end June 30; Virginia report years end October 31; Illinois follows Ombudsperson report years. Colorado and South Carolina group complaints differently, so their topics appear in their own sections below. Delaware reports topics only in written summaries.
Illinois, records access, share of written inquiries: 2018 5.7%, 2019 12%, 2020 5%, 2021 5%, 2022 9%, 2023 Not Published, 2024 5%, 2025 8%, 2026 10%. No data 2023.5.7%10%
Assessments & Fees
Not Published
6.4%
Illinois, assessments & fees, share of written inquiries: 2018 6.4%, 2019 3.3%, 2020 4.3%, 2021 3.3%, 2022 3.5%, 2023 Not Published, 2024 9.5%, 2025 9.6%, 2026 11.6%. No data 2023.6.4%11.6%
Illinois, rules enforcement & fines, share of written inquiries: 2018 5.7%, 2019 9.3%, 2020 6.5%, 2021 4.5%, 2022 6.4%, 2023 Not Published, 2024 6.2%, 2025 6.4%, 2026 8.7%. No data 2023.5.7%8.7%
Communication & Management Conduct
Not Published
57.1%
Illinois, communication & management conduct, share of written inquiries: 2021 10.7%, 2022 8.9%, 2023 Not Published, 2024 6.4%, 2025 6.7%, 2026 3.2%. No data 2018, 2019, 2020, 2023.10.7%3.2%
Survey: 7,493 concerns in the Colorado DORA HOA Survey (08/03/23–04/01/24). Complaints: 2,032 complaint categories DORA recorded in 2023 and 2024.
Governance & Elections
1,466 (19.6%)275 (13.5%)
−6.1 ptsComplaints Minus Survey
Records Access
322 (4.3%)99 (4.9%)
+0.6 ptsComplaints Minus Survey
In Condo Connection’s Document Management Survey, 38.0% said they lost access to documents or had trouble retrieving them.
Assessments & Fees
911 (12.2%)304 (15.0%)
+2.8 ptsComplaints Minus Survey
Maintenance & Repairs
623 (8.3%)204 (10.0%)
+1.7 ptsComplaints Minus Survey
Rules Enforcement & Fines
881 (11.8%)124 (6.1%)
−5.7 ptsComplaints Minus Survey
Communication & Management Conduct
1,297 (17.3%)515 (25.3%)
+8.0 ptsComplaints Minus Survey
Chart Data and Notes
Survey concerns and complaint categories use different sources and totals. The gap between bars shows percentage points, not a count of missing complaints.
Division of Real Estate, HOA Information and Resource Center
Colorado’s HOA Information and Resource Center counts complainants, the owners who filed, and the topics they raised; one complainant can raise several topics.
2,553Complainants (All Years)2018 to 2025 combined
42.3Complainants per 1,000 Registered Associations2025: 364 complainants, 8,615 registered associations
364Complainants in 2025Owners who filed
+64 (+21.3%)Change in Complainants2024 to 2025
225Most Common 2025 CategoryCommunication with Homeowners/Board
804Most Common Category (All Years)Communication with Homeowners/Board
Issue Related to Board Elections, mentions by year: 2018 0, 2019 0, 2020 5, 2021 49, 2022 36, 2023 32, 2024 37, 2025 54.054
Failure to Hold Regular Meetings202 · 8.9%
Failure to Hold Regular Meetings, mentions by year: 2018 20, 2019 12, 2020 20, 2021 54, 2022 35, 2023 25, 2024 13, 2025 23.2023
Chart Data and Notes
Each type percentage uses 2,263 complaints filed as the denominator. A complaint may name more than one type, so percentages can add to more than 100%.
Complaint Status by Year
Abandoned
Information
Pending
Satisfied - Adequate Business Response
Satisfied - Consumer Satisfied
Undetermined
Unsatisfied
1,532 of 2,263 closed as “Satisfied - Adequate Business Response”
201889
2019192
2020192
2021263
2022276
2023365
2024434
2025452
Division of Florida Condominiums, Timeshares and Mobile Homes
Florida Condominium Complaints
Condominium complaints received each fiscal year, and the alleged violations they cite.
31,714Condominium Complaints (All Years)2009 to 2024 combined
2,678Complaints Received2024
+295 (+12.4%)Change in Complaints2023 to 2024
47,508Alleged Violations (All Years)One complaint can cite several
Time-Shares, share of complaints by report year: 2011 47%, 2012 36.4%, 2013 46.6%, 2014 42%, 2015 30%, 2016 31%, 2017 44%, 2018 39%, 2019 32%, 2020 27%, 2021 4%. No data 2022, 2023, 2024, 2025.47%4%
CooperativesCount not published
Cooperatives, share of complaints by report year: 2011 2%, 2012 0.3%, 2013 0%, 2014 0%, 2015 0%, 2016 Not Published, 2017 Not Published, 2018 Not Published, 2019 Not Published, 2020 Not Published, 2021 Not Published, 2022 Not Published, 2023 Not Published, 2024 1%, 2025 2%. No data 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023.2%2%
Managers / Management CompaniesCount not published
Managers / Management Companies, share of complaints by report year: 2011 10%, 2012 13.1%, 2013 6.5%, 2014 2%, 2015 Not Published, 2016 Not Published, 2017 Not Published, 2018 Not Published, 2019 1%, 2020 Not Published, 2021 Not Published, 2022 Not Published, 2023 2%, 2024 4%, 2025 8%. No data 2015, 2016, 2017, 2018, 2020, 2021, 2022.10%8%
Other / Non-CICCount not published
Other / Non-CIC, share of complaints by report year: 2016 2%, 2017 Not Published, 2018 Not Published, 2019 Not Published, 2020 Not Published, 2021 Not Published, 2022 1%. No data 2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2021, 2023, 2024, 2025.2%1%
Office of the Common Interest Community Ombudsperson, Department of Justice
Delaware Common Interest Community Complaints
Formal complaints received each year by the Office of the Common Interest Community Ombudsperson in the Delaware Department of Justice.
695Formal Complaints (All Years)8 years from 2016 to 2024; 2017 not published
84Formal Complaints2024
48 of 84Incomplete Complaints2024
Formal Complaints 2016 to 2024
The complaint definition changes over time; see the limitations below.
Delaware formal complaints by year: 2016 87, 2017 Not Published, 2018 170, 2019 114, 2020 56, 2021 57, 2022 50, 2023 77, 2024 84.1708784Not Published
201620172018201920202021202220232024
Complete and Incomplete Complaints 2022 to 2024
Statutorily complete versus incomplete formal complaints.
2022
2023
2024
Complete2022: 292023: 432024: 36
Incomplete2022: 212023: 342024: 48
Condominium and Common Interest Community Ombudsperson
Illinois Condominium Ombudsperson Inquiries
Written inquiries received each report year by the Condominium and Common Interest Community Ombudsperson. These are inquiries, not complaints.
2,344Written Inquiries, All Reports8 reports, 2018 to 2026; windows overlap slightly
378Written Inquiries2026
-28 (-6.9%)Change in Inquiries2025 to 2026
Written Inquiries 2018 to 2026
Illinois written inquiries by report year: 2018 140, 2019 150, 2020 231, 2021 242, 2022 313, 2023 Not Published, 2024 484, 2025 406, 2026 378.484140378Not Published
201820192020202120222023202420252026
Inquiry Topics (All Years)
Bars show published counts for the latest report; lines show topic shares. Topics overlap.
Count (2026)201820222026
Governance IssuesCount not published
Governance Issues, share of written inquiries by report year: 2021 54%, 2022 27%, 2023 Not Published, 2024 20%, 2025 20%, 2026 20%. No data 2018, 2019, 2020, 2023.54%20%
Association RecordsCount not published
Association Records, share of written inquiries by report year: 2018 5.7%, 2019 12%, 2020 5%, 2021 5%, 2022 9%, 2023 Not Published, 2024 5%, 2025 8%, 2026 10%. No data 2023.5.7%10%
Budgets and Assessments44 (12%)
Budgets and Assessments, share of written inquiries by report year: 2018 6.4%, 2019 3.3%, 2020 4.3%, 2021 3.3%, 2022 3.5%, 2023 Not Published, 2024 9.5%, 2025 9.6%, 2026 11.6%. No data 2023.6.4%11.6%
RepairsCount not published
Repairs, share of written inquiries by report year: 2024 13%, 2025 11%, 2026 10%. No data 2018, 2019, 2020, 2021, 2022, 2023.13%10%
Adoption or Enforcement of Rules33 (9%)
Adoption or Enforcement of Rules, share of written inquiries by report year: 2018 5.7%, 2019 9.3%, 2020 6.5%, 2021 4.5%, 2022 6.4%, 2023 Not Published, 2024 6.2%, 2025 6.4%, 2026 8.7%. No data 2023.5.7%8.7%
Complaint and Dispute Process12 (3%)
Complaint and Dispute Process, share of written inquiries by report year: 2021 10.7%, 2022 8.9%, 2023 Not Published, 2024 6.4%, 2025 6.7%, 2026 3.2%. No data 2018, 2019, 2020, 2023.10.7%3.2%
DeconversionCount not published
Deconversion, share of written inquiries by report year: 2018 6.4%, 2019 4.7%, 2020 1.7%. No data 2021, 2022, 2023, 2024, 2025, 2026.6.4%1.7%
