body:has(.complaints-v7){background:var(--color-neutral-50)}.complaints-v7 .cc-help-jump{display:flex;flex-wrap:wrap;align-items:center;gap:.5rem 1rem;margin-top:1.5rem;padding:.75rem 0;border-top:0;border-bottom:1px solid var(--color-neutral-200)}.complaints-v7 .cc-help-jump__label{display:flex;flex:0 0 auto;min-height:2.75rem;align-items:center}.complaints-v7 .cc-help-jump__list{display:flex;flex:1 1 auto;flex-wrap:wrap;gap:.5rem;min-width:0;margin:0;padding:0;list-style:none}.complaints-v7 .cc-help-jump__list>li{flex:1 1 auto;min-width:max-content}.complaints-v7 .cc-help-jump__link{display:flex;align-items:center;justify-content:center;width:100%;padding:.375rem .625rem;border:1px solid transparent;background:var(--color-brand-primary-light);color:var(--color-brand-primary-dark);font-size:1rem;font-weight:600;line-height:1.3;text-align:center;text-decoration:none;white-space:nowrap;transition:background-color .15s ease,color .15s ease}.complaints-v7 .cc-help-jump__link:hover,.complaints-v7 .cc-help-jump__link:focus-visible{background:var(--color-brand-primary);color:#fff}.complaints-v7 .section-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:.4rem 1.5rem}.complaints-v7 .section-head>div{min-width:0;flex:1 1 24rem}.complaints-v7 .section-note{margin:0 0 .2rem;flex:0 1 auto;color:var(--color-ink-faint);font-size:.8125rem;white-space:nowrap}.complaints-v7 .section-side-link{align-self:flex-end;margin-bottom:.2rem;white-space:nowrap}.complaints-v7 .section-head__title-row{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:.25rem 1rem}.complaints-v7 .section-head__title-row h2{margin-bottom:0}.complaints-v7 .section-head__title-row .section-side-link{margin:0}.complaints-v7 .details-link{font-weight:600;text-decoration:none;white-space:nowrap}.complaints-v7 .details-link:hover{text-decoration:underline}.complaints-v7 .hero h1{margin:.15rem 0 .4rem;font-size:3.75rem;font-weight:700;letter-spacing:-.025em;line-height:1.05}@media(max-width:63.99rem){.complaints-v7 .hero h1{font-size:2.25rem}}.complaints-v7 .lede{margin:0;color:var(--color-ink-muted);font-size:1.05rem}.complaints-v7 .section-kicker{margin:0;font-size:.75rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--color-brand-primary)}.complaints-v7 .page-section{margin-top:2.75rem}.complaints-v7 .page-section h2{margin:.2rem 0 .5rem;font-size:1.8rem;font-weight:800;letter-spacing:-.02em;line-height:1.15}.complaints-v7 .intro{margin:0;color:var(--color-ink-muted)}.complaints-v7 h2,.complaints-v7 h3{text-transform:none}.complaints-v7{font-feature-settings:"tnum" 0}.complaints-v7 .chart-card h3{position:relative}.complaints-v7 .chart-card h3>.section-heading-anchor{position:absolute}.complaints-v7 .chart-card{container-type:inline-size;margin-top:1.25rem;padding:1.25rem 1.25rem 1.1rem;background:#fff;border:1px solid var(--color-neutral-200);border-radius:1rem;box-shadow:0 1px 2px #0f172a0a}.complaints-v7 .card-head{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:space-between;gap:.4rem 1.5rem}.complaints-v7 .card-titles{min-width:0;flex:1 1 18rem}.complaints-v7 .card-titles h3{margin:0;font-size:1.1rem;font-weight:700;line-height:1.3}.complaints-v7 .title-qual{color:var(--color-ink-faint);font-weight:400}.complaints-v7 .small-link{font-size:.8125rem;font-weight:600;text-decoration:none}.complaints-v7 .spk-years{display:flex;justify-content:space-between;gap:.5rem;color:var(--color-ink-faint);font-size:.7rem;font-weight:700;line-height:1.2;font-variant-numeric:tabular-nums}.complaints-v7 .chart-meta{margin:.3rem 0 0;color:var(--color-ink-muted);font-size:.875rem;line-height:1.45;text-wrap:pretty}.complaints-v7 .card-note{margin:.15rem 0 0;flex:0 1 22rem;max-width:22rem;color:var(--color-ink-faint);font-size:.8125rem;line-height:1.4;text-align:right}.complaints-v7 .card-head--status{flex-wrap:nowrap;align-items:baseline}.complaints-v7 .card-head--status .card-titles{flex:0 1 auto}.complaints-v7 .card-note--strong{flex:1 1 auto;max-width:none;color:var(--color-ink);font-size:.9rem;white-space:nowrap}.complaints-v7 .card-note em{font-style:italic}.complaints-v7 .cb-summary{margin:.9rem 0 0;color:var(--color-ink-muted);font-size:.875rem;line-height:1.45;text-wrap:pretty}@container (max-width: 48rem){.complaints-v7 .card-note{flex-basis:100%;max-width:none;text-align:left}.complaints-v7 .card-head--status{flex-wrap:wrap}.complaints-v7 .card-note--strong{white-space:normal}}.complaints-v7 .metric-grid{list-style:none;margin:1.1rem 0 0;padding:0;display:grid;grid-template-columns:repeat(var(--n, 6),minmax(0,1fr));gap:.75rem}.complaints-v7 .metric-card{display:grid;grid-template-rows:subgrid;grid-row:span 3;row-gap:.2rem;align-items:start;text-align:center;padding:.85rem .8rem .9rem;background:#fff;border:1px solid var(--color-neutral-200);border-left:4px solid var(--color-brand-primary);border-radius:.75rem}.complaints-v7 .metric-value{font-size:1.55rem;font-weight:800;letter-spacing:-.02em;line-height:1.1;font-variant-numeric:tabular-nums}.complaints-v7 .metric-title{font-size:.8125rem;font-weight:700;line-height:1.3;text-wrap:balance}.complaints-v7 .metric-meta{font-size:.75rem;color:var(--color-ink-faint);line-height:1.3;text-wrap:balance}@media(max-width:72rem){.complaints-v7 .metric-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:40rem){.complaints-v7 .metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.complaints-v7 .metric-value{font-size:1.35rem}.complaints-v7 .section-note{white-space:normal}}.complaints-v7 .spk-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:.55rem;padding-top:.95rem;min-width:0}.complaints-v7 .spk-row--gap{padding-bottom:1.05rem}.complaints-v7 .spk-cap{display:flex;flex-direction:column;line-height:1.15;font-variant-numeric:tabular-nums}.complaints-v7 .spk-cap--l{text-align:right}.complaints-v7 .spk-cap--r{text-align:left}.complaints-v7 .spk-yr{font-size:.75rem;color:var(--color-ink-faint)}.complaints-v7 .spk-val{font-size:.875rem;font-weight:700;color:var(--color-ink);white-space:nowrap}.complaints-v7 .spk-box{display:block;position:relative;min-width:0}.complaints-v7 .spk{display:block;position:relative;height:var(--h, 2.6rem)}.complaints-v7 .spk svg{position:absolute;inset:0;width:100%;height:100%;overflow:visible}.complaints-v7 .spk-line{fill:none;stroke:var(--color-brand-primary);stroke-width:2;stroke-linejoin:round;stroke-linecap:round}.complaints-v7 .spk-area{fill:var(--color-brand-primary);opacity:.12}.complaints-v7 .spk-base{stroke:var(--color-neutral-300);stroke-width:1}.complaints-v7 .spk-gridline{stroke:var(--color-neutral-200);stroke-width:.75}.complaints-v7 .spk-gap-connector{fill:none;stroke:var(--color-brand-primary);stroke-width:2;stroke-dasharray:2 3;stroke-linecap:round;opacity:.8}.complaints-v7 .spk-ref{stroke:var(--color-ink-faint);stroke-width:1;stroke-dasharray:3 3}.complaints-v7 .spk-dot{position:absolute;width:9px;height:9px;margin:0;padding:0;border-radius:50%;background:var(--color-brand-primary);border:2px solid white;box-shadow:0 0 0 1px var(--color-brand-primary);transform:translate(-50%,-50%);appearance:none;cursor:default;font:inherit}.complaints-v7 .spk-dot--mid{width:7px;height:7px;border-width:1.5px}.complaints-v7 .spk-dot--tiny{width:5px;height:5px;border-width:1px;box-shadow:none}.complaints-v7 .spk-dot:after{content:attr(data-tip);position:absolute;bottom:calc(100% + 7px);left:50%;transform:translate(-50%);padding:.3rem .55rem;border-radius:.4rem;background:var(--color-ink);color:#fff;font-size:.8125rem;font-weight:600;line-height:1.2;white-space:nowrap;opacity:0;visibility:hidden;pointer-events:none;transition:opacity .12s;font-variant-numeric:tabular-nums}.complaints-v7 .spk-dot--tl:after{left:-3px;transform:none}.complaints-v7 .spk-dot--tr:after{left:auto;right:-3px;transform:none}.complaints-v7 .spk-dot:hover,.complaints-v7 .spk-dot:focus-visible{z-index:6}.complaints-v7 .spk-dot:hover:after,.complaints-v7 .spk-dot:focus-visible:after{opacity:1;visibility:visible}.complaints-v7 .spk-dot:focus-visible{outline:2px solid var(--color-brand-accent);outline-offset:2px}.complaints-v7 .spk-ext{position:absolute;bottom:auto!important;transform:translate(-50%,calc(-100% - 4px));font-size:.7rem;line-height:1;color:var(--color-ink-muted);white-space:nowrap}.complaints-v7 .spk-ext b{color:var(--color-ink)}.complaints-v7 .spk-ext--l{transform:translateY(calc(-100% - 4px))}.complaints-v7 .spk-ext--r{transform:translate(-100%,calc(-100% - 4px))}.complaints-v7 .spk-gapline{position:absolute;top:8%;bottom:8%;border-left:1px dashed var(--color-neutral-300);transform:translate(-50%)}.complaints-v7 .spk-gap{position:absolute;top:100%;transform:translate(-50%,4px);font-size:.7rem;line-height:1;color:var(--color-ink-faint);white-space:nowrap}.complaints-v7 .spk-gap--r{transform:translate(-100%,4px)}.complaints-v7 .spk-gap--l{transform:translateY(4px)}.complaints-v7 .spk-axis-gap:after{content:attr(data-note);position:absolute;top:.85rem;left:50%;transform:translate(-50%);font-size:.7rem;line-height:1;color:var(--color-ink-faint);white-space:nowrap}.complaints-v7 .spk-axis span:last-child.spk-axis-gap:after{left:auto;right:0;transform:none}.complaints-v7 .spk-row--axis{grid-template-columns:minmax(0,1fr);padding-top:1.65rem}.complaints-v7 .spk-axis{position:relative;height:1.6rem;margin-top:.25rem;font-size:.875rem;color:var(--color-ink-muted);font-variant-numeric:tabular-nums}.complaints-v7 .spk-axis span{position:absolute;top:0;left:var(--x);transform:translate(-50%);line-height:1.4rem;font-weight:700;white-space:nowrap}.complaints-v7 .spk-axis--small:has(>span:nth-child(7)) span:not(:first-child):not(:last-child):nth-child(2n){visibility:hidden}@container (max-width: 40rem){.complaints-v7 .spk-axis span:not(:first-child):not(:last-child):nth-child(2n){visibility:hidden}.complaints-v7 .spk-axis span:nth-last-child(2):not(:first-child){visibility:hidden}.complaints-v7 .spk-axis--dense span:not(:first-child):not(:last-child){visibility:hidden}.complaints-v7 .spk-axis--dense span:nth-child(4n+1){visibility:visible}.complaints-v7 .spk-axis--dense span:nth-last-child(3):not(:first-child){visibility:hidden}}.complaints-v7 .trend .spk-ext{font-size:.875rem}.complaints-v7 .trend .spk-ext--peak:not(.spk-ext--l):not(.spk-ext--r){top:auto}.complaints-v7 .trend .spk-ext--focus{top:auto}.complaints-v7 .trend .spk-row--axis{padding-top:2.65rem}.complaints-v7 .cb-row--spark .spk-row[aria-label^="Deconversion,"]{padding-top:2.2rem}.complaints-v7 .spk-row[aria-label^="Deconversion,"] .spk-ext--r{top:auto}.complaints-v7 .single{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:.15rem .6rem;padding-top:.3rem}.complaints-v7 .single-val{font-size:1.1rem;font-weight:800;letter-spacing:-.01em;font-variant-numeric:tabular-nums}.complaints-v7 .single-bar{display:block;height:.6rem;background:var(--color-neutral-100);border-radius:.2rem;overflow:hidden}.complaints-v7 .single-bar span{display:block;height:100%;width:var(--w);min-width:calc(2px*sign(var(--w)));background:var(--color-brand-primary);border-radius:.2rem}.complaints-v7 .single-yr{grid-column:1 / -1;font-size:.75rem;color:var(--color-ink-faint)}.complaints-v7 .sm-grid{list-style:none;margin:.9rem 0 0;padding:0;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:.75rem 2.25rem}.complaints-v7 .sm{display:grid;grid-template-rows:subgrid;grid-row:span 3;row-gap:0;padding:.7rem 0 .45rem;border-top:1px solid var(--color-neutral-200);min-width:0}.complaints-v7 .sm-head{display:flex;align-items:flex-start;justify-content:space-between;gap:.5rem}.complaints-v7 .sm-state{display:block;font-size:1rem;font-weight:700;line-height:1.2;color:var(--color-ink);text-decoration:none}.complaints-v7 .sm-state:hover{color:var(--color-brand-primary-dark);text-decoration:underline}.complaints-v7 .sm-unit{display:block;font-size:.75rem;color:var(--color-ink-faint)}.complaints-v7 .sm .spk-row{grid-template-columns:2.9rem minmax(0,1fr) 2.9rem}.complaints-v7 .sm .spk-cap--l{text-align:right}.complaints-v7 .sm .spk-cap--r{text-align:left}.complaints-v7 .sm .spk-axis{height:1.6rem;margin:.25rem 3.45rem 0;font-size:.75rem}.complaints-v7 .sm-unit .details-link,.complaints-v7 .tg-unit .details-link{font-size:.75rem}.complaints-v7 .badge{display:inline-block;padding:.2rem .55rem;border-radius:999px;background:var(--color-brand-primary);color:#fff;font-size:.75rem;font-weight:700;line-height:1.2;white-space:nowrap;font-variant-numeric:tabular-nums}.complaints-v7 .badge--down{background:var(--color-neutral-500)}@container (max-width: 58rem){.complaints-v7 .sm-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@container (max-width: 34rem){.complaints-v7 .sm-grid{grid-template-columns:minmax(0,1fr);gap:.5rem}}.complaints-v7 .tg{margin-top:.9rem}.complaints-v7 .tg-row{display:grid;grid-template-columns:minmax(9rem,11rem) repeat(3,minmax(0,1fr));gap:.4rem 1.4rem;align-items:center;padding:.55rem 0;border-top:1px solid var(--color-neutral-200)}.complaints-v7 .tg-head{border-top:0;padding-bottom:.15rem;align-items:end;color:var(--color-ink-faint);font-size:.75rem;font-weight:700}.complaints-v7 .tg-state{display:block;font-size:.875rem;font-weight:700;color:var(--color-ink);text-decoration:none}.complaints-v7 .tg-state:hover{color:var(--color-brand-primary-dark);text-decoration:underline}.complaints-v7 .tg-unit{display:block;font-size:.75rem;font-weight:400;color:var(--color-ink-faint)}.complaints-v7 .tg-theme,.complaints-v7 .pr-theme{display:flex;align-items:center;gap:.55rem;min-width:0;font-size:.875rem;font-weight:700;color:var(--color-ink);line-height:1.25}.complaints-v7 .ico{flex:none;width:1.45rem;height:1.45rem;color:var(--color-brand-primary);fill:none;stroke:currentColor;stroke-width:1.75;stroke-linecap:round;stroke-linejoin:round}.complaints-v7 .tg-cell{min-width:0}.complaints-v7 .tg-cell .spk-row{grid-template-columns:minmax(0,1fr);padding-top:1.2rem;gap:0}.complaints-v7 .np{font-size:.8125rem;color:var(--color-ink-faint)}.complaints-v7 .tg-cell--np{text-align:center}@container (max-width: 50rem){.complaints-v7 .tg-head{display:none}.complaints-v7 .tg-row{grid-template-columns:minmax(0,1fr);gap:.25rem;padding:.7rem 0 .5rem}.complaints-v7 .tg-cell{padding-left:2rem}.complaints-v7 .tg-cell:before{content:attr(data-state);display:block;font-size:.75rem;font-weight:700;color:var(--color-ink-muted);margin-top:.35rem}.complaints-v7 .tg-cell .spk-row{padding-top:1.2rem}.complaints-v7 .tg-cell--np{display:block}}.complaints-v7 .pr-legend{list-style:none;display:flex;flex-wrap:wrap;gap:.35rem 1.5rem;margin:.8rem 0 .1rem;padding:0;font-size:.8125rem;color:var(--color-ink-muted)}.complaints-v7 .pr-swatch{display:inline-block;width:.85rem;height:.85rem;margin-right:.45rem;border-radius:.2rem;vertical-align:-2px}.complaints-v7 .pr-swatch--survey,.complaints-v7 .pr-fill--survey{background:var(--color-brand-primary)}.complaints-v7 .pr-swatch--filed,.complaints-v7 .pr-fill--filed{background:var(--color-brand-accent)}.complaints-v7 .pr-rows{list-style:none;margin:.4rem 0 0;padding:0}.complaints-v7 .pr{display:grid;grid-template-columns:fit-content(24rem) minmax(0,1fr) minmax(7.5rem,9rem);gap:.3rem 1.75rem;align-items:center;padding:.65rem 0;border-top:1px solid var(--color-neutral-200)}.complaints-v7 .pr-bars{display:grid;gap:.3rem;min-width:0}.complaints-v7 .pr-bar{position:relative;display:flex;min-height:26px;align-items:center;min-width:0}.complaints-v7 .pr-fill{position:relative;display:block;flex:none;height:26px;width:calc(100% * var(--f));min-width:calc(2px*sign(var(--f)));border-radius:.2rem}.complaints-v7 .pr-num{position:absolute;left:8px;font-size:.8125rem;color:#fff;white-space:nowrap;font-variant-numeric:tabular-nums}.complaints-v7 .pr-bar:not(.is-short) .pr-fill--filed+.pr-num{color:var(--color-ink)}.complaints-v7 .pr-bar.is-short .pr-num{left:var(--outside-left);color:var(--color-ink-muted)}.complaints-v7 .pr-bar.is-below{min-height:46px;align-items:flex-start}.complaints-v7 .pr-bar.is-below .pr-num{top:29px;left:0}.complaints-v7 .pr-fill:after{position:absolute;bottom:calc(100% + 7px);left:8px;z-index:8;display:none;width:max-content;max-width:min(18rem,calc(100vw - 3rem));padding:.4rem .6rem;border-radius:.4rem;background:var(--color-ink);color:#fff;font-size:.8125rem;font-weight:600;line-height:1.3;pointer-events:none;content:attr(data-tip)}.complaints-v7 .pr-fill:hover:after,.complaints-v7 .pr-fill:focus-visible:after{display:block}.complaints-v7 .pr-fill.tip-off:after{display:none}.complaints-v7 .pr-fill:focus-visible{outline:2px solid var(--color-brand-primary-dark);outline-offset:2px}.complaints-v7 .pr-diff{text-align:right;font-variant-numeric:tabular-nums}.complaints-v7 .pr-diff-val{display:block;font-size:.95rem;font-weight:700}.complaints-v7 .pr-diff-lbl{display:block;font-size:.7rem;color:var(--color-ink-faint)}.complaints-v7 .pr-note{grid-column:2 / -1;margin:.1rem 0 0;font-size:.8125rem;color:var(--color-ink-muted);line-height:1.4}@container (max-width: 46rem){.complaints-v7 .pr{grid-template-columns:minmax(0,1fr);gap:.35rem}.complaints-v7 .pr-bars,.complaints-v7 .pr-note{padding-left:2rem}.complaints-v7 .pr-diff{display:flex;gap:.45rem;align-items:baseline;padding-left:2rem;text-align:left}.complaints-v7 .pr-note{grid-column:1}}.complaints-v7 .cb-select{display:inline-flex;align-items:center;gap:.45rem;color:var(--color-ink-muted);font-size:.875rem;font-weight:600}.complaints-v7 .cb-select select{min-height:2.25rem;padding:.3rem 2rem .3rem .65rem;border:0;border-radius:.5rem;background-color:var(--color-neutral-100);color:var(--color-ink);font:inherit;font-size:.875rem;font-weight:600;cursor:pointer}.complaints-v7 .cb-legend{display:flex;flex-wrap:wrap;gap:.35rem 1rem;margin:.8rem 0 .5rem;padding:0;list-style:none;color:var(--color-ink-muted);font-size:.8125rem;font-variant-numeric:tabular-nums}.complaints-v7 .cb-legend li{display:inline-flex;align-items:center;gap:.35rem}.complaints-v7 .cb-swatch{display:inline-block;width:.85rem;height:.85rem;border-radius:.2rem;background:color-mix(in srgb,var(--color-brand-primary) var(--tint),white)}.complaints-v7 .cb-rows{display:grid;grid-template-columns:fit-content(24rem) minmax(0,1fr);gap:.5rem;margin:.5rem 0 0;padding:0;list-style:none}.complaints-v7 .cb-rows--spark{grid-template-columns:fit-content(24rem) minmax(0,18%) minmax(0,1fr);gap:.35rem}.complaints-v7 .cb-row{display:grid;grid-column:1 / -1;grid-template-columns:subgrid;align-items:center;gap:.2rem 1rem;font-size:.875rem}.complaints-v7 .cb-row--spark{grid-column:1 / -1;grid-template-columns:subgrid}.complaints-v7 .cb-colhead{grid-template-columns:fit-content(24rem) minmax(0,18%) minmax(0,1fr)}.complaints-v7 .cb-colhead{display:grid;gap:.2rem .9rem;margin-top:.9rem;padding-bottom:.25rem;border-bottom:1px solid var(--color-neutral-200);font-size:.75rem;font-weight:700;color:var(--color-ink-faint)}.complaints-v7 .cb-colhead span:last-child{padding-left:3.4rem}.complaints-v7 .cb-row--spark+.cb-row--spark{border-top:1px solid var(--color-neutral-100)}.complaints-v7 .cb-label{min-width:0;color:var(--color-ink);font-weight:700;line-height:1.3;overflow-wrap:anywhere}.complaints-v7 .cb-track,.complaints-v7 .cb-group{display:flex;align-items:center;gap:.4rem;min-width:0}.complaints-v7 .cb-groups{display:grid;gap:.15rem;min-width:0}.complaints-v7 .cb-bar{flex:none;width:calc(100% * var(--f));min-width:calc(.125rem*sign(var(--f)));height:.8rem;border-radius:.2rem;background:var(--color-brand-primary)}.complaints-v7 .cb-group .cb-bar{height:.6rem;background:color-mix(in srgb,var(--color-brand-primary) var(--tint),white)}.complaints-v7 .cb-num{color:var(--color-ink);font-size:.8125rem;font-weight:700;font-variant-numeric:tabular-nums;white-space:nowrap}.complaints-v7 .cb-unpublished{color:var(--color-ink-muted);font-size:.8125rem;font-weight:600}.complaints-v7 .cb-row--spark .spk-row{grid-template-columns:minmax(0,1fr);padding-top:1.2rem}@container (max-width: 40rem){.complaints-v7 .cb-rows,.complaints-v7 .cb-rows--spark{grid-template-columns:minmax(0,1fr)}.complaints-v7 .cb-row,.complaints-v7 .cb-row--spark{grid-column:1;grid-template-columns:minmax(0,1fr);gap:.15rem .9rem;font-size:.8125rem;padding:.3rem 0 .45rem}.complaints-v7 .cb-colhead{display:none}.complaints-v7 .cb-num,.complaints-v7 .cb-legend{font-size:.75rem}.complaints-v7 .cb-row--spark .cb-label{font-weight:700}.complaints-v7 .cb-row--spark .spk-row{padding-top:1.2rem}.complaints-v7 .cb-row--spark .spk-years--row{display:block;margin-inline:2.75rem;height:1.3rem;font-size:.75rem}.complaints-v7 .cb-row--spark .spk-years--row span:first-child,.complaints-v7 .cb-row--spark .spk-years--row span:last-child{transform:translate(-50%)}}.complaints-v7 .st-legend{list-style:none;display:flex;flex-wrap:wrap;gap:.35rem 1rem;margin:.85rem 0 .5rem;padding:0;font-size:.8125rem;color:var(--color-ink-muted)}.complaints-v7 .st-swatch{display:inline-block;width:.85rem;height:.85rem;margin-right:.4rem;border-radius:.2rem;background:var(--c);vertical-align:-2px}.complaints-v7 .st-rows{list-style:none;margin:0;padding:0;display:grid;gap:.45rem}.complaints-v7 .st-row{display:grid;grid-template-columns:3rem minmax(0,1fr) 3.2rem;align-items:center;gap:.6rem;font-size:.875rem}.complaints-v7 .st-year{font-weight:700;font-variant-numeric:tabular-nums}.complaints-v7 .st-stack{display:flex;width:var(--w);height:1rem;border-radius:.2rem;overflow:hidden}.complaints-v7 .st-seg{display:block;height:100%;width:var(--f);background:var(--c)}.complaints-v7 .st-total{text-align:right;font-weight:700;font-variant-numeric:tabular-nums}.complaints-v7 .story-card{margin-top:1.25rem;padding:1rem 1.25rem 1.05rem;background:var(--color-brand-primary-light);border:1px solid var(--color-neutral-200);border-left:6px solid var(--color-brand-primary);border-radius:1rem}.complaints-v7 .story-kicker{margin:0;font-size:.7rem;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--color-brand-primary)}.complaints-v7 .story-card h3{margin:.2rem 0 .35rem;font-size:1rem;font-weight:700}.complaints-v7 .story-card h3 a{color:var(--color-link);text-decoration:underline;text-decoration-thickness:1px;text-underline-offset:2px}.complaints-v7 .story-card h3 a:hover,.complaints-v7 .story-card h3 a:focus-visible{color:var(--color-link-hover);text-decoration-thickness:2px}.complaints-v7 .story-card p{margin:0;font-size:.875rem;line-height:1.5;color:var(--color-ink-muted)}.complaints-v7 .card-head--legend{align-items:flex-start;justify-content:flex-start;gap:.45rem 1rem}.complaints-v7 .card-head--legend .card-titles{flex:0 1 auto;max-width:48%}.complaints-v7 .card-head--legend .cb-legend,.complaints-v7 .card-head--legend .pr-legend,.complaints-v7 .card-head--legend .st-legend{display:flex;flex:1 1 auto;align-self:flex-start;align-items:center;gap:.3rem .8rem;margin:.08rem 0 0;padding:0;font-size:.875rem;line-height:1.35}.complaints-v7 .card-head--legend .cb-legend li,.complaints-v7 .card-head--legend .pr-legend li,.complaints-v7 .card-head--legend .st-legend li{display:inline-flex;align-items:center;white-space:nowrap}.complaints-v7 .card-head--legend .cb-select{margin-left:auto}.complaints-v7 .cb-swatch,.complaints-v7 .pr-swatch,.complaints-v7 .st-swatch{width:.875rem;height:.875rem;flex:none}.complaints-v7 .card-head--status{flex-wrap:wrap}.complaints-v7 .card-head--status .card-note{flex:1 1 100%;text-align:left}@container (max-width: 42rem){.complaints-v7 .card-head--legend .card-titles{flex-basis:100%;max-width:none}.complaints-v7 .card-head--legend .cb-legend,.complaints-v7 .card-head--legend .pr-legend,.complaints-v7 .card-head--legend .st-legend{flex-basis:100%}}.complaints-v7 .pr-rows{display:grid;grid-template-columns:23rem minmax(0,1fr) minmax(7.5rem,9rem);column-gap:1.75rem}.complaints-v7 .pr{grid-column:1 / -1;grid-template-columns:subgrid;column-gap:inherit}.complaints-v7 .pr-theme{min-width:0}@container (max-width: 46rem){.complaints-v7 .pr-rows{grid-template-columns:minmax(0,1fr)}.complaints-v7 .pr{grid-column:1;grid-template-columns:minmax(0,1fr)}}.complaints-v7 .cb-colhead{grid-column:1 / -1;grid-template-columns:subgrid;gap:.35rem;margin-top:.65rem}.complaints-v7 .cb-colhead span:last-child{padding-left:0}.complaints-v7 .spk-years{position:relative;display:block}.complaints-v7 .spk-years span{position:absolute;left:0;transform:translate(-50%)}.complaints-v7 .spk-years span:last-child{left:100%}@container (max-width: 40rem){.complaints-v7 .cb-rows--spark .cb-colhead{display:grid;grid-template-columns:minmax(0,1fr);padding-bottom:.25rem}.complaints-v7 .cb-colhead>span:not(.spk-years){display:none}}.complaints-v7 .spk-dot--tiny{width:7px;height:7px;border-width:1.5px;box-shadow:0 0 0 1px var(--color-brand-primary)}.complaints-v7 .spk-missing{position:absolute;top:50%;width:7px;height:7px;border:1.5px solid var(--color-neutral-500);border-radius:50%;background:#fff;transform:translate(-50%,-50%);z-index:2}.complaints-v7 .spk-missing:after{content:attr(data-tip);position:absolute;bottom:calc(100% + 7px);left:50%;transform:translate(-50%);padding:.3rem .55rem;border-radius:.4rem;background:var(--color-ink);color:#fff;font-size:.8125rem;line-height:1.2;white-space:nowrap;opacity:0;visibility:hidden;pointer-events:none}.complaints-v7 .spk-missing:hover,.complaints-v7 .spk-missing:focus-visible{z-index:6}.complaints-v7 .spk-missing:hover:after,.complaints-v7 .spk-missing:focus-visible:after{opacity:1;visibility:visible}.complaints-v7 .spk-missing[style*="left:0.00%"]:after{left:0;transform:none}.complaints-v7 .spk-missing[style*="left:100.00%"]:after{left:auto;right:0;transform:none}.complaints-v7 .spk-gap-note{position:absolute;top:0;transform:translate(-50%);z-index:3;min-width:3.1rem;padding:0 .1rem;background:#fff;text-align:center;color:var(--color-ink-muted);font-size:.625rem;line-height:.75rem;font-weight:600}.complaints-v7 .spk-gap-note:after{position:absolute;bottom:calc(100% + 7px);left:50%;transform:translate(-50%);width:max-content;padding:.3rem .55rem;border-radius:.4rem;background:var(--color-ink);color:#fff;font-size:.8125rem;line-height:1.2;opacity:0;visibility:hidden;pointer-events:none;content:attr(data-tip)}.complaints-v7 .spk-gap-note:hover:after{opacity:1;visibility:visible}.complaints-v7 .spk-gapline--noted{top:22%}.complaints-v7 .trend .spk-axis-gap:after{content:none}.complaints-v7 .spk{height:var(--h, 2.6rem)}.complaints-v7 .cb-row--spark .spk-row{padding-top:1.55rem}.complaints-v7 .spk-ext,.complaints-v7 .trend .spk-ext--peak:not(.spk-ext--l):not(.spk-ext--r),.complaints-v7 .trend .spk-ext--focus,.complaints-v7 .spk-row[aria-label^="Deconversion,"] .spk-ext--r{bottom:auto!important;transform:translate(-50%,calc(-100% - 5px))}.complaints-v7 .spk-ext--l{transform:translateY(calc(-100% - 5px))}.complaints-v7 .spk-ext--r{transform:translate(-100%,calc(-100% - 5px))}.complaints-v7 .spk-missing{top:92%;width:1.5px;height:8px;border:0;border-radius:0;background:var(--color-neutral-500)}.complaints-v7 .spk-missing:focus-visible{outline:2px solid var(--color-brand-accent);outline-offset:3px}.complaints-v7 .spk-gapline{display:none}.complaints-v7 .cb-row--spark .spk,.complaints-v7 .cb-colhead .spk-years{margin-inline:2.75rem}.complaints-v7 .cb-colhead .spk-years{margin-left:3.075rem}.complaints-v7 .cb-colhead .spk-years span:first-child,.complaints-v7 .cb-colhead .spk-years span:last-child{transform:translate(-50%)}.complaints-v7 .spk-years{height:1.4rem;color:var(--color-ink);font-size:.875rem;font-weight:700}.complaints-v7 .spk-years span:last-child{transform:translate(-100%)}.complaints-v7 .spk-axis{color:var(--color-ink)}.complaints-v7 .sm .spk-axis{font-size:.875rem}.complaints-v7 .trend .spk,.complaints-v7 .trend .spk-axis{margin-inline:2rem}.complaints-v7 .sm .spk-axis{margin-inline:5.45rem}.complaints-v7 .sm .spk{margin-inline:2rem}.complaints-v7 .tg-cell .spk{margin-inline:1rem}.complaints-v7 .card-titles{display:flex;flex-wrap:wrap;align-items:baseline;gap:.1rem .6rem}.complaints-v7 .title-note{color:var(--color-ink-faint);font-size:.75rem;line-height:1.35}.complaints-v7 .card-head--topic .card-titles{flex:1 1 auto;flex-direction:column;align-items:flex-start;gap:.5rem;max-width:none}.complaints-v7 .card-head--topic .cb-legend{flex:0 1 auto;justify-content:flex-end;margin:.08rem 0 0 auto}.complaints-v7 .card-head--topic+.cb-rows{margin-top:1rem}@container (max-width: 42rem){.complaints-v7 .card-head--topic .card-titles{flex-basis:100%}.complaints-v7 .card-head--topic .cb-legend{flex-basis:100%;justify-content:flex-start;margin-left:0}}.complaints-v7 .card-head--status{display:flex;flex-wrap:wrap;align-items:baseline}.complaints-v7 .card-head--status .card-titles{flex:0 0 auto}.complaints-v7 .card-head--status .card-note{order:1;flex:0 1 auto;margin-left:auto;max-width:none;text-align:right;color:var(--color-ink-faint);font-size:.75rem;white-space:normal}.complaints-v7 .card-head--status .st-legend{order:2;flex-basis:100%;margin-top:.25rem}.complaints-v7 .cb-track{position:relative;width:100%;min-height:1.625rem}.complaints-v7 .cb-track .cb-bar{display:flex;align-items:center;justify-content:flex-start;width:calc(100% * var(--f));height:1.625rem;padding:0;min-width:calc(.125rem*sign(var(--f)));box-sizing:border-box}.complaints-v7 .cb-track .cb-num{margin-left:.5rem;color:var(--color-white);font-size:.9rem;line-height:1}.complaints-v7 .cb-track.is-short .cb-num{position:absolute;left:calc(100% + .4375rem);margin-left:0;color:var(--color-ink)}.complaints-v7 .cb-track.is-below,.complaints-v7 .cb-group.is-below{min-height:2.8125rem;align-items:flex-start}.complaints-v7 .cb-track.is-below .cb-num,.complaints-v7 .cb-group.is-below .cb-num{position:absolute;top:1.8125rem;left:0;color:var(--color-ink)}.complaints-v7 .cb-group{position:relative;min-height:1.625rem}.complaints-v7 .cb-group .cb-bar{height:1.625rem}.complaints-v7 .cb-group .cb-num{position:absolute;left:.5rem;color:var(--color-white)}.complaints-v7 .cb-group.is-short .cb-num{left:var(--outside-left);color:var(--color-ink)}.complaints-v7 .cb-track .cb-bar,.complaints-v7 .cb-group .cb-bar{position:relative}.complaints-v7 .cb-track .cb-bar:after,.complaints-v7 .cb-group .cb-bar:after{position:absolute;bottom:calc(100% + 7px);left:8px;z-index:8;width:max-content;max-width:min(18rem,calc(100vw - 3rem));padding:.4rem .6rem;border-radius:.4rem;background:var(--color-ink);color:#fff;font-size:.8125rem;font-weight:600;line-height:1.3;white-space:normal;opacity:0;visibility:hidden;pointer-events:none;content:attr(data-tip)}.complaints-v7 .cb-track .cb-bar:hover:after,.complaints-v7 .cb-group .cb-bar:hover:after{opacity:1;visibility:visible}.complaints-v7 .st-stack{overflow:visible}.complaints-v7 .st-seg{position:relative;cursor:default}.complaints-v7 .st-seg:hover,.complaints-v7 .st-seg:focus-visible{z-index:5;outline:2px solid var(--color-brand-primary-dark)}.complaints-v7 .st-seg:after{content:attr(data-tip);position:absolute;bottom:calc(100% + 6px);left:50%;transform:translate(-50%);z-index:6;padding:.3rem .5rem;border-radius:.35rem;background:var(--color-ink);color:#fff;font-size:.75rem;font-weight:600;line-height:1.25;white-space:nowrap;opacity:0;visibility:hidden;pointer-events:none}.complaints-v7 .st-seg:hover:after,.complaints-v7 .st-seg:focus-visible:after{opacity:1;visibility:visible}@container (max-width: 40rem){.complaints-v7 .cb-row--spark .spk,.complaints-v7 .cb-colhead .spk-years{margin-inline:2.75rem}.complaints-v7 .card-head--status .card-note{text-align:left;margin-left:0}}.complaints-v7 .tg-head{align-items:start}.complaints-v7 .tg-head .tg-cell{align-self:stretch}.complaints-v7 .tg-head .tg-state{line-height:1.3rem}.complaints-v7 .tg-head .spk-years{margin-top:.9rem;padding-top:.45rem;border-top:1px solid var(--color-rule);height:1.8rem}.complaints-v7 .tg-year-note{display:block;margin-top:.9rem;padding-top:.45rem;border-top:1px solid var(--color-rule);height:1.8rem;color:var(--color-ink);font-size:.875rem;font-weight:700;text-align:center}.complaints-v7 .cb-summary--top{margin:.55rem 0 .2rem}.complaints-v7 .tg-cell .spk{margin-inline:0}.complaints-v7 .tg-head .spk-years span:first-child,.complaints-v7 .tg-head .spk-years span:last-child{transform:translate(-50%)}.complaints-v7 .spk-years--row,.complaints-v7 .tg-cell .spk-missing{display:none}.complaints-v7 .tg-cell .spk-ext{font-size:.7rem}.complaints-v7 .spk-ext{transform:translate(-50%,calc(-100% - .75rem))!important}.complaints-v7 .spk-ext--l,.complaints-v7 .spk-ext--start{transform:translateY(calc(-100% - .75rem))!important}.complaints-v7 .spk-ext--r,.complaints-v7 .spk-ext--end{transform:translate(-100%,calc(-100% - .75rem))!important}.complaints-v7 .spk-ext.spk-ext--below{transform:translate(-50%,.75rem)!important}.complaints-v7 .spk-ext--below.spk-ext--l,.complaints-v7 .spk-ext--below.spk-ext--start{transform:translateY(.75rem)!important}.complaints-v7 .spk-ext--below.spk-ext--r,.complaints-v7 .spk-ext--below.spk-ext--end{transform:translate(-100%,.75rem)!important}.complaints-v7 .spk-row:has(.spk-ext--drop){padding-bottom:1.05rem}@container (max-width: 40rem){.complaints-v7 .cb-row--spark .spk-row:has(.spk-ext--drop){padding-bottom:0}.complaints-v7 .cb-row--spark .spk-box:has(.spk-ext--below)>.spk-years--row{margin-top:2rem}}@container (max-width: 50rem){.complaints-v7 .tg-cell .spk-row:has(.spk-ext--drop){padding-bottom:0}.complaints-v7 .tg-cell .spk-box:has(.spk-ext--below)>.spk-years--row{margin-top:2rem}}.complaints-v7 .sm .spk-cap{align-self:start;position:relative;top:var(--cap-top, 0px)}.complaints-v7 .sm .spk-row{grid-template-columns:3.3rem minmax(0,1fr) 3.3rem;gap:.35rem}.complaints-v7 .sm .spk{margin-inline:0}.complaints-v7 .sm .spk-axis{margin-inline:3.65rem}.complaints-v7 .sm .spk-axis span{visibility:hidden!important}.complaints-v7 .sm .spk-axis span[data-show-v7=yes]{visibility:visible!important}.complaints-v7 .sm-head .sm-unit:empty{display:none}.complaints-v7 .dora-source{margin:.5rem 0 .25rem;color:var(--color-ink-muted);font-size:.8125rem;line-height:1.45}.complaints-v7 .data-disclosure{margin-top:.9rem;padding-top:.5rem;border-top:1px solid var(--color-rule);color:var(--color-ink-muted);font-size:.8125rem}.complaints-v7 .data-disclosure summary{color:var(--color-link);cursor:pointer;font-weight:600}.complaints-v7 .data-disclosure p{margin:.5rem 0}.complaints-v7 .data-disclosure ul{margin:.5rem 0;padding-left:1.25rem}.complaints-v7 .data-columns{list-style:none;padding-left:0!important}.complaints-v7 .data-columns li{display:grid;grid-template-columns:9rem minmax(0,16rem) minmax(0,1fr);gap:.5rem;align-items:baseline}.complaints-v7 .data-columns strong{color:var(--color-ink)}@media(max-width:40rem){.complaints-v7 .data-columns li{grid-template-columns:6.2rem minmax(0,1fr) auto;gap:.3rem;font-size:.72rem}}.complaints-v7 .data-columns li>:nth-child(3){font-feature-settings:"tnum" 1;font-variant-numeric:tabular-nums}@media(max-width:63.99rem){.complaints-v7 .st-seg:after{width:9rem;white-space:normal;left:auto;right:0;transform:none}.complaints-v7 .st-seg:first-child:after{left:0;right:auto}}@container (max-width: 50rem){.complaints-v7 .tg-head{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:.4rem}.complaints-v7 .tg-head>.tg-theme,.complaints-v7 .tg-head .tg-unit{display:none}.complaints-v7 .tg-head .tg-cell{display:block;min-width:0}.complaints-v7 .tg-head .tg-state{font-size:.75rem}.complaints-v7 .tg-head .spk-years,.complaints-v7 .tg-head .tg-year-note{width:100%;margin-top:.35rem;padding-top:.3rem;font-size:.625rem;height:1.35rem}.complaints-v7 .tg-head .spk-years span:first-child{transform:translate(-50%)}.complaints-v7 .tg-head .spk-years{visibility:hidden}.complaints-v7 .tg-head .spk-years span:nth-child(2){visibility:hidden}.complaints-v7 .tg-cell .spk-years--row{display:block;width:100%;height:1.3rem;margin-top:.25rem;color:var(--color-ink);font-size:.625rem}.complaints-v7 .tg-cell .spk-years--row span:first-child,.complaints-v7 .tg-cell .spk-years--row span:last-child{transform:translate(-50%)}}@media(max-width:359px){.complaints-v7 .card-head--status .st-legend{min-width:0;max-width:100%}.complaints-v7 .card-head--status .st-legend li{min-width:0;white-space:normal}.complaints-v7 .trend .spk-ext--peak.spk-ext--start{transform:translate(.5rem,calc(-100% - .75rem))!important}.complaints-v7 .spk-row[aria-label="Managers / Management Companies, share of complaints by report year"] .spk-ext--below.spk-ext--l{transform:translate(calc(-100% - .25rem),.75rem)!important}}@media(max-width:48rem){.complaints-v7 a,.complaints-v7 button:not(.spk-dot):not(.volume-point):not(.volume-gap){display:inline-flex;align-items:center;min-height:44px}.complaints-v7 .section-heading-anchor{width:44px;height:44px}.complaints-v7 .chart-card h3>.section-heading-anchor{right:0;top:0}}#main .complaints-v7 .spk-ext{font-size:.875rem;line-height:1.15}.complaints-v7{--color-series-co: #3055a2;--color-series-sc: #d97706;--color-series-fl: #0284c7;--color-series-va: #334155;--color-series-de: #16a34a;--color-series-il: #dc2626}.complaints-v7 .volume-card{min-width:0}.complaints-v7 .volume-head{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-rows:auto auto;align-items:start;gap:.25rem 1.25rem}.complaints-v7 .volume-head h3{grid-column:1;grid-row:1;min-width:0;margin:0;color:var(--color-ink);font-size:1.1rem;font-weight:700;line-height:1.3;text-wrap:balance}.complaints-v7 .volume-first-counts{grid-column:1 / -1;grid-row:2;display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:.3rem 1rem;margin:.45rem 0 0;padding:0;color:var(--color-ink-muted);font-size:.8125rem;font-variant-numeric:tabular-nums}.complaints-v7 .volume-first-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;gap:.25rem .45rem;min-width:0;white-space:nowrap}.complaints-v7 .volume-first-counts strong{color:var(--color-ink)}.complaints-v7 .volume-first-counts .volume-intro{grid-column:1 / -1}.complaints-v7 .volume-legend{grid-column:2;grid-row:1;display:grid;grid-template-columns:repeat(3,max-content);gap:.25rem .8rem;align-self:start;margin:-.2rem 0 0;padding:0;list-style:none;color:var(--color-ink);font-size:.9375rem;font-weight:700;line-height:1.3}.complaints-v7 .volume-legend li{min-width:0}.complaints-v7 .volume-series-toggle{display:flex;align-items:center;gap:.35rem;width:100%;padding:.15rem 0;border:1px solid transparent;background:transparent;color:inherit;font:inherit;font-weight:700;text-align:left;white-space:nowrap;cursor:pointer}.complaints-v7 .volume-series-toggle[aria-pressed=true]{background:var(--color-brand-primary-light);border-color:var(--color-brand-primary)}.complaints-v7 .volume-series-toggle:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:2px}.complaints-v7 .volume-key{width:1.75rem;height:14px;flex:none}.complaints-v7 .volume-intro{margin:.6rem 0 .5rem;color:var(--color-ink-muted);font-size:.875rem;line-height:1.4}.complaints-v7 .volume-hint-phone{display:none}.complaints-v7 .volume-svg{display:block;width:100%;overflow:visible;color:#334155;font-family:var(--font-sans);font-size:.875rem}.complaints-v7 .volume-year{fill:var(--color-ink);font-family:var(--font-sans);font-size:.875rem;font-weight:700}.complaints-v7 .volume-gridline{stroke:#e2e8f0;stroke-width:1}.complaints-v7 .volume-baseline{stroke:#64748b;stroke-width:1.3;stroke-dasharray:4 4}.complaints-v7 .volume-path{fill:none;stroke-width:2.5;stroke-linejoin:round}.complaints-v7 .volume-point{cursor:pointer;outline:none}.complaints-v7 .volume-point .volume-hit{fill:transparent}.complaints-v7 .volume-mark{fill:var(--series);transform-box:fill-box;transform-origin:center;transition:transform .12s ease}.complaints-v7 .volume-point:focus-visible .volume-mark,.complaints-v7 .volume-point[aria-expanded=true] .volume-mark{stroke:var(--color-ink);stroke-width:2;transform:scale(1.45)}.complaints-v7 .volume-gapline{fill:none;stroke:var(--series);stroke-width:1.5;stroke-dasharray:2 4;stroke-linecap:round;opacity:.7}.complaints-v7 .volume-gapmark{fill:var(--color-white);stroke:var(--series);stroke-width:1.5}.complaints-v7 .volume-point:focus-visible .volume-gapmark,.complaints-v7 .volume-point[aria-expanded=true] .volume-gapmark{stroke:var(--color-ink);stroke-width:2}.complaints-v7 .volume-muted{opacity:.12;pointer-events:none}.complaints-v7 .volume-mobile{display:none}.complaints-v7 .volume-panel{min-width:0;margin-top:.85rem;padding-top:.85rem;border-top:1px solid var(--color-rule)}.complaints-v7 .volume-panel h4{display:flex;align-items:center;gap:.5rem;margin:0;font-size:1rem;font-weight:700}.complaints-v7 .volume-panel-base{margin:.25rem 0;color:var(--color-ink-muted);font-size:.875rem}.complaints-v7 .volume-panel .volume-svg{max-width:100%}.complaints-v7 .volume-card .data-disclosure{font-size:.875rem}.complaints-v7 .volume-data-state{margin:1rem 0}.complaints-v7 .volume-data-state h4{margin:.5rem 0;font-size:1rem}.complaints-v7 .volume-data-state table{width:100%;border-collapse:collapse;table-layout:fixed;font-size:.875rem}.complaints-v7 .volume-data-state th,.complaints-v7 .volume-data-state td{padding:.4rem .25rem;border-bottom:1px solid var(--color-rule);text-align:right;overflow-wrap:anywhere}.complaints-v7 .volume-data-state th:first-child,.complaints-v7 .volume-data-state td:first-child{width:36%;text-align:left}.complaints-v7 .volume-data-state caption{margin:.25rem 0 .5rem;text-align:left}.complaints-v7 .st-defs{position:absolute;width:0;height:0;overflow:hidden}.complaints-v7 .volume-cumulative{margin-top:.9rem;padding-top:.25rem;border-top:1px solid var(--color-neutral-200);color:var(--color-ink);font-size:.875rem}.complaints-v7 .volume-cumulative>summary,.complaints-v7 .volume-total-notes>summary{min-height:2.75rem;padding:.65rem .1rem;color:var(--color-link);font-weight:600;line-height:1.4;cursor:pointer}.complaints-v7 .cumulative-rows{display:grid;gap:.5rem;margin:.55rem 0 .8rem;padding:0;list-style:none}.complaints-v7 .cumulative-row{display:grid;grid-template-columns:minmax(0,11rem) minmax(0,1fr);align-items:center;gap:.2rem .9rem;min-width:0;font-size:.875rem}.complaints-v7 .cumulative-row .cb-label{min-width:0;white-space:nowrap}.complaints-v7 .cumulative-row .title-qual{color:var(--color-ink-faint);font-weight:400}.complaints-v7 .cumulative-row .cb-track{position:relative;display:block;min-width:0;min-height:26px;overflow:visible}.complaints-v7 .cumulative-row .cb-bar{position:relative;display:block;width:min(100%,calc(var(--fraction) * 100%));min-width:1px;height:26px;box-sizing:border-box;border-radius:.2rem;background:var(--color-brand-primary)}.complaints-v7 .cumulative-row .cb-num{position:absolute;top:50%;left:8px;z-index:1;color:#fff;font-size:.875rem;font-weight:700;line-height:1;font-variant-numeric:tabular-nums;white-space:nowrap;transform:translateY(-50%)}.complaints-v7 .cumulative-row[data-value-outside=true] .cb-num{left:calc(var(--fraction) * 100% + 8px);color:var(--color-ink)}.complaints-v7 .cumulative-row[data-value-below=true] .cb-track{min-height:46px}.complaints-v7 .cumulative-row[data-value-below=true] .cb-num{top:30px;left:0;color:var(--color-ink);transform:none}.complaints-v7 .volume-total-notes{margin-top:.6rem;padding-top:.4rem;border-top:1px solid var(--color-rule)}.complaints-v7 .dp-icon{flex:none;width:1.75rem;height:1.75rem;overflow:visible;fill:color-mix(in srgb,var(--dp-series, var(--color-brand-primary)) 18%,transparent);stroke:var(--dp-series, var(--color-brand-primary));stroke-width:1.5;stroke-linejoin:round}.complaints-v7 .dp-icon use{vector-effect:non-scaling-stroke}.complaints-v7 .dp-pop{position:fixed;z-index:40;top:0;left:0;width:min(20rem,calc(100vw - 2rem));box-sizing:border-box;padding:1.05rem 1rem 1rem;border:1px solid var(--color-neutral-200);border-radius:.75rem;background:var(--color-white);color:var(--color-ink);font-family:var(--font-sans);font-size:.875rem;line-height:1.45;text-align:left;box-shadow:0 1px 2px color-mix(in srgb,var(--color-ink) 8%,transparent),0 14px 34px -10px color-mix(in srgb,var(--color-ink) 32%,transparent);animation:complaint-detail-in .14s ease-out}.complaints-v7 .dp-pop[hidden]{display:none}.complaints-v7 .dp-pop:focus{outline:none}.complaints-v7 .dp-pop:focus-visible{outline:2px solid var(--color-brand-primary);outline-offset:3px}.complaints-v7 .dp-pop:before{position:absolute;top:-1px;right:-1px;left:-1px;height:.3rem;border-radius:.75rem .75rem 0 0;background:var(--dp-series, var(--color-brand-primary));content:""}.complaints-v7 .dp-caret{position:absolute;left:var(--dp-caret-x, 50%);width:.75rem;height:.75rem;border:1px solid var(--color-neutral-200);background:var(--color-white);transform:translate(-50%) rotate(45deg)}.complaints-v7 .dp-pop[data-side=above] .dp-caret{bottom:-.4rem;border-top-color:transparent;border-left-color:transparent}.complaints-v7 .dp-pop[data-side=below] .dp-caret{top:-.4rem;border-color:var(--dp-series, var(--color-brand-primary));background:var(--dp-series, var(--color-brand-primary))}.complaints-v7 .dp-pop[data-side=none] .dp-caret{display:none}.complaints-v7 .dp-head{display:flex;align-items:center;gap:.5rem;min-height:1.75rem;padding-right:2.75rem}.complaints-v7 .dp-state{min-width:0;margin:0;overflow:hidden;color:var(--color-brand-primary-dark);font-size:1rem;font-weight:700;line-height:1.3;text-overflow:ellipsis;white-space:nowrap}.complaints-v7 .dp-close{position:absolute;top:.3rem;right:.3rem;display:grid;width:2.75rem;height:2.75rem;padding:0;place-items:center;border:0;border-radius:50%;background:transparent;color:var(--color-ink-muted);cursor:pointer}.complaints-v7 .dp-close:hover{background:var(--color-neutral-100);color:var(--color-ink)}.complaints-v7 .dp-close:focus-visible{outline:2px solid var(--color-brand-accent);outline-offset:1px}.complaints-v7 .dp-close svg{width:1rem;height:1rem}.complaints-v7 .dp-period{margin:.15rem 0 0;color:var(--color-ink-muted);font-weight:600}.complaints-v7 .dp-stats{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:.5rem;margin:.8rem 0 0}.complaints-v7 .dp-stats--single{grid-template-columns:minmax(0,1fr)}.complaints-v7 .dp-stat{display:flex;min-width:0;min-height:86px;margin:0;padding:.6rem;flex-direction:column;align-items:center;justify-content:center;border:1px solid var(--color-neutral-200);border-radius:.5rem;background:var(--color-neutral-50);text-align:center}.complaints-v7 .dp-stat dt{order:1;color:var(--color-ink-muted);font-size:.8125rem;font-weight:600;line-height:1.3}.complaints-v7 .dp-stat dd{order:0;margin:0 0 .2rem;color:var(--color-ink);font-size:1.375rem;font-weight:800;line-height:1.15;letter-spacing:-.01em;font-variant-numeric:tabular-nums}.complaints-v7 .dp-stat dd.dp-empty{color:var(--color-ink-muted);font-size:1rem;font-weight:700}.complaints-v7 .dp-base{display:block;margin-top:.1rem;font-weight:400}.complaints-v7 .dp-notes{display:grid;gap:.4rem;margin:.75rem 0 0;padding:.55rem .7rem;border-radius:.5rem;background:var(--color-brand-primary-light);color:var(--color-ink);font-size:.8125rem;line-height:1.45;list-style:none}.complaints-v7 .dp-notes li{display:grid;grid-template-columns:1rem minmax(0,1fr);gap:.45rem;align-items:start}.complaints-v7 .dp-notes svg{width:1rem;height:1rem;margin-top:.05rem;color:var(--color-brand-primary)}.complaints-v7 .dp-actions{display:grid;gap:.45rem;margin-top:.85rem}.complaints-v7 .dp-link{display:flex;min-height:2.75rem;padding:0 .85rem;align-items:center;justify-content:space-between;gap:.5rem;border-radius:.5rem;font-weight:600;line-height:1.25;text-decoration:none}.complaints-v7 .dp-link svg{flex:none;width:1rem;height:1rem}.complaints-v7 .dp-link--primary{background:var(--color-brand-primary);color:var(--color-white)}.complaints-v7 .dp-link--primary:hover{background:var(--color-brand-primary-dark)}.complaints-v7 .dp-link--secondary{border:1px solid var(--color-neutral-300);background:var(--color-white);color:var(--color-brand-primary-dark)}.complaints-v7 .dp-link--secondary:hover{border-color:var(--color-brand-primary);background:var(--color-neutral-50)}.complaints-v7 .dp-link:focus-visible{outline:2px solid var(--color-brand-accent);outline-offset:2px}@keyframes complaint-detail-in{0%{opacity:0;translate:0 .25rem}to{opacity:1;translate:0 0}}@media(prefers-reduced-motion:reduce){.complaints-v7 .dp-pop{animation:none}.complaints-v7 .volume-mark{transition:none}}@media(max-width:48rem){.complaints-v7 .volume-head{grid-template-columns:minmax(0,1fr)}.complaints-v7 .volume-head h3{grid-column:1;grid-row:1}.complaints-v7 .volume-first-counts{grid-column:1;grid-row:2;grid-template-columns:minmax(0,1fr)}.complaints-v7 .volume-legend,.complaints-v7 .volume-hint-wide,.complaints-v7 .volume-desktop{display:none}.complaints-v7 .volume-hint-phone{display:inline}.complaints-v7 .volume-mobile{display:block}.complaints-v7 .cumulative-row{grid-template-columns:minmax(0,1fr);gap:.25rem}.complaints-v7 .cumulative-row .cb-track{margin-left:0}}.complaints-v7 .volume-variant-tag{margin:0 0 .35rem;color:var(--color-brand-primary);font-size:.875rem;font-weight:700;letter-spacing:.02em}.complaints-v7 .volume-head{display:block}.complaints-v7 .volume-keyrow{display:flex;align-items:end;justify-content:space-between;gap:1rem}.complaints-v7 .volume-keyrow .volume-legend{display:grid;grid-template-columns:repeat(3,max-content);gap:.25rem 1rem;margin:.55rem 0 0}.complaints-v7 .volume-keyrow .volume-intro{margin:0 0 .1rem;text-align:right}.complaints-v7 .volume-change-card{min-width:0}.complaints-v7 .volume-change-card h3{margin:0;color:var(--color-ink);font-size:1.1rem;font-weight:700;line-height:1.3;text-wrap:balance}.complaints-v7 .volume-change-intro,.complaints-v7 .volume-change-note,.complaints-v7 .volume-change-axis-title{color:var(--color-ink-muted);font-size:.875rem}.complaints-v7 .volume-change-intro{margin:.4rem 0 .8rem}.complaints-v7 .volume-change-note{margin:.65rem 0 0;line-height:1.45}.complaints-v7 .volume-change-axis-title{margin:.45rem 0 .2rem}.complaints-v7 .volume-change-legend{display:flex;flex-wrap:wrap;gap:.4rem 1.2rem;margin:.7rem 0;padding:0;list-style:none;font-size:.9375rem;font-weight:700}.complaints-v7 .volume-change-legend li,.complaints-v7 .volume-change-panel h4{display:flex;align-items:center;gap:.45rem}.complaints-v7 .volume-change-key{display:block;flex:none;width:1.75rem;height:.875rem}.complaints-v7 .volume-change-svg{display:block;width:100%;height:auto;overflow:visible;font-family:var(--font-sans)}.complaints-v7 .volume-change-svg text{fill:var(--color-ink);font-size:14px;font-weight:700}.complaints-v7 .volume-change-grid{stroke:var(--color-neutral-200);stroke-width:1}.complaints-v7 .volume-change-zero{stroke:var(--color-neutral-500);stroke-width:1.4}.complaints-v7 .volume-change-line{fill:none;stroke-width:3;stroke-linecap:round;stroke-linejoin:round}.complaints-v7 .volume-change-mobile{display:none}.complaints-v7 .volume-change-panel{min-width:0;padding:.8rem 0;border-top:1px solid var(--color-rule)}.complaints-v7 .volume-change-panel h4{margin:0;font-size:1rem}.complaints-v7 .volume-change-panel p{margin:.15rem 0 .45rem;color:var(--color-ink-muted);font-size:.875rem}.complaints-v7 .volume-change-data-state{margin:1rem 0}.complaints-v7 .volume-change-data-state h4{margin:.4rem 0}.complaints-v7 .volume-change-data-state table{width:100%;border-collapse:collapse;table-layout:fixed;font-size:.875rem}.complaints-v7 .volume-change-data-state th,.complaints-v7 .volume-change-data-state td{padding:.35rem .2rem;border-bottom:1px solid var(--color-rule);text-align:right;overflow-wrap:anywhere}.complaints-v7 .volume-change-data-state th:first-child{text-align:left}.complaints-v7 .volume-row-note{display:block;font-size:.875rem;font-weight:400}.complaints-v7 :is(.spk-years,.spk-yr,.spk-ext,.spk-gap,.spk-axis,.spk-axis-gap,.sm-unit,.cb-colhead,.tg-year-note,.data-disclosure,.card-note,.small-link,.metric-title,.metric-meta,.single-yr,.dora-source){font-size:.875rem}.complaints-v7 :is(.details-link,.badge,.title-note,.tg-unit,.tg-state,.np,.pr-num,.pr-n,.pr-diff-lbl,.pr-note,.cb-label,.cb-num,.title-qual,.data-columns,.data-columns li,.spk-gap-note){font-size:.875rem}.complaints-v7 .spk-axis-gap:after{font-size:.875rem}@media(max-width:48rem){.complaints-v7 .volume-keyrow{display:block}.complaints-v7 .volume-keyrow .volume-legend{display:none}.complaints-v7 .volume-keyrow .volume-intro{margin:.5rem 0;text-align:left}.complaints-v7 .volume-change-wide,.complaints-v7 .volume-change-legend{display:none}.complaints-v7 .volume-change-mobile{display:block}.complaints-v7 .volume-panel,.complaints-v7 .volume-change-panel{margin-top:.65rem;padding:.8rem;border:1px solid var(--color-neutral-200);border-radius:.75rem;background:var(--color-white)}.complaints-v7 .pr-fill:after{max-width:min(12rem,calc(100vw - 6rem));overflow-wrap:anywhere}}